Job Details :
Company : Amazon
Role : HR Associate
Degree : Any Graduate
Batch : 2019/2020/2021/2022
Salary : 3 lakhs per annum
Location : Work from Home.
Responsibilities :
- Serve as the first point of contact for leave, disability, and accommodation related questions
- Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus
- Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved
- Build customer trust through empathetic personalized conversations
- Receive queries via phone and log contacts into the shared service case management system
- Work closely with partner teams to keep up to date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes
- Have the flexibility to work a variable shifts in 24x7 work environment and subject to business needs.
Basic Qualifications :
- Bachelor's degree; Master’s degree a plus.
- 0-10+ years of contact center, customer service, human resources or equivalent experience.
- Proven ability using Microsoft Office skills and other computer or internet based programs.
- Demonstrated proficiency handling customer contacts, queries and resolutions.
- Proven ability to manage customer contacts in a fast paced environment.
- Proven ability to adjust to constantly changing workloads.
- Proven ability to follow existing process with high attention to detail.
- Proficient in English, both verbal and written.
Preferred Qualifications :
- 2+ years of Contact Center, Customer Service, Human Resources or equivalent experience.
- Basic US legislation Leave of Absence and Accommodations knowledge.
- Previous experience working with SalesForce or similar programs.
- 1 year of Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan.
- Knowledge of US federal and state leave and disability laws
- Previous HR experience
- Proven ability to manage customer contacts in a fast paced environment.
- Proven ability to adjust to constantly changing workloads.
- Proven ability to follow existing process with high attention to detail.
Apply Process :
1. Read the Above Job Description.
2. Find and Click the APPLY NOW button Below
3. Read the more details in Company website
4. Click Apply
5. Fill the required details
6. Upload your Resume
7. Submit your Application
8. keep checking your Email for Further Process.
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