Job Details :
Company : Phonepe
Role : Operations Analyst
Degree : Any Graduate
Batch : 2019/2020/2021/2022
Salary : 4.5 to 8 lakhs per annum
Location : Benguluru, India
Job Description :
1. The role would offer an opportunity to work on ops & growth related tasks &
initiatives for Online Business.
2. Should possess an ability to work with multiple cross functional stakeholders.
3. Be responsible for handling day to day business operations and coordination with
both external and internal stakeholders across varied industry segments.
4. Be responsible for management of monitoring, business reporting and any ad hoc
reporting required from time to time. Proficient knowledge of excel/ google sheets is
a must.
5. Strongly focused on execution, hustler, proactive learner with a go-getter attitude.
6. Merchant-first attitude. Coordination with various stakeholders while handling
escalations on a day to day basis to provide prompt resolution to the merchants,
ensuring best merchant experience.
7. Addressing internal queries, data requirements and escalations regarding category
transactions.
8. Data Analytics Support & trendline reasoning -
i. Monitoring & extracting relevant data points & MIS from our analytics
dashboards for further actioning
ii. Transaction analysis (increase/ dip) & follow-up with partners on
reasons thereof
iii. MCC mapping, coordination for MCC clean-up & monitoring
iv. Biz & Product health analysis
v. Track ETA vs closure of due analyses
9. Offers & CRM - Work closely with internal teams to set up offers, promotional
10. Collaborate with internal and external business + technical teams to spearhead
integrations and go-live.
11. Following up for agreement closures and invoice payments.
12. Working with internal teams, to ensure timely account launches - by overseeing
payment solution roll-outs.
13. Solving payments-related escalations and refunds & settlement-related issues
14. Providing a bridge between merchants’ operations/ accounts teams and our internal
stakeholders.
15. Identifying areas of operations that require automation and coordinating with
stakeholders for implementation of the same.
Requirements :
- Minimum work experience of 1-2 years in the operations/ fintech/ payments
- industry.
- A-driver-personality - constantly pushing toward clarity and delivery while balancing
- the need for a great collaboration.
- Orientation to execute multiple activities in a seamless manner.
- Strong communication skills and ability to negotiate for one's requirements.
- Strong stakeholder management skills.
- Ability to deal with ambiguity in a fast-paced target focused environment
- Advanced knowledge of Excel/ Google sheets.
- Qualifications - Graduate/MBA from tier 1 or tier 2 college preferred.
Other Benefits :
- Your lunch is on us
- 5 day working week (2 rotational week off)
Apply Process :
1. Read the Above Job Description.
2. Find and Click the APPLY NOW button Below
3. Read the more details in Company website
4. Click Apply
5. Fill the required details
6. Upload your Resume
7. Submit your Application
8. keep checking your Email for Further Process
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