ICICI Branch Manager

 ICICI Bank is currently hiring for the position of Branch Manager . This role involves providing excellent customer service over the phone, addressing inquiries, resolving complaints, and assisting with banking transactions. Ideal candidates should possess strong communication skills, a customer-oriented approach, and basic knowledge of banking operations. Apply now to join the ICICI Bank team from the link provided at the end of this page.

Job Details : 

Company : ICICI Bank

Role : Phone Banking Officer

Degree : Any Degree 

Salary : 5+ lakhs per annum

Location : Across India

Role and Responsibilities :

• Responsible for the administration and efficient daily operation of a full service branch including lending, product sales, customer service and security in accordance with the Banks objectives
• Enhance and contribute in the growth of the company through Business Development
• Ensure superior level of customer relations and promotion of the sales and service culture through coaching, guidance and staff motivation
• Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship
• Driving business through existing customer relations
• Focus and driving new customer acquisition
• Ensure proper on-boarding of all new customers acquired
• Cross-sell of products with new and as well as with existing customers
• Segment the customer within the catchments of the branch to increase the Journal-Ledger base of the branch
• Drive digital on-boarding of customers
• Weekly/monthly reviews for outbound and as well as for inbound sales
• Prepare and review monthly activity calendar of outbound activities for sales team on a weekly basis
• Conduct daily morning huddles to discuss daily plan and agenda for employees
• Track inflow and outflow of reports (like account closures, account opening, Fixed Deposit renewals/closures etc.) and thus, daily business generation
• Maintain customer relationship through sourcing and on-boarding process
• Monitor DSR (Daily Sales report) on a regular basis
• Manage leads through SFA (software used for entering the generated leads)
• Capability building and manpower management
• Mentor/Guide new joinees as well as existing branch employees
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• Conduct workshops and training programs for the employees

Key Skills :

• Fluency in spoken English & Hindi language
• Open to work in rotational shifts

To apply for this job role click the below link

Apply Link