Cognizant - Service Delivery Manager

Cognizant is hiring BSc, MSc BE, MCA graduates for service delivery manager role. This job opportunity is best for freshers so don't miss this job vacancy.

Do apply for this job role from the link at the end of the Page.

Job Details :

Company : Cognizant
Role : Service Delivery Manager
Degree : B Sc, M Sc BE, MCA
Batch : 2019/2020/2021/2022
Salary : 12 lakhs per annum
Location : Across India

Responsibilities :

Stakeholder Management:

Ensure management reports are circulated to the relevant stakeholders as per agreed timelines.

Service Management:

Act as the Single Point of Contact for Delivery for the project.

Responsible for End to End Service Delivery for the portfolio / LOB being managed.

Devise Corrective and Preventive actions for any Service Level breaches, near misses and Customer escalations.

Integrates Service Management Office into the service delivery to effectively leverage their specialist capabilities (eg Incident Management, Problem Management, Change Management etc).

Manage defined processes and risks with respect to organization and customer.

Coordinate with onsite and offshore teams as necessary during project delivery.

Service Tracking:

Ensure service performance of the portfolio through defined metrics and KPI's.

Participate in PMR and Service performance review meeting and ensure availability of all relevant performance data.

Ensure that status reports & dashboards are sent to the customer for the project(s) at the agreed intervals.

Service Execution:

Coordinate and test Service Continuity plan on a periodic basis.

Resolving all customer requests, issues / escalations in a timely manner.

Knowledge Management:

Liaise with Academy for project level training needs and ensure training plans are made available based on skillset needs.

People Management:

Drive performance management process (goal setting, appraisals and promotions) for the project (Portfolio / LOB).

Responsible for onboarding new hires.

Manage conflicts within the team and organize team building exercises.

Enable periodic skill assessment of associates and subsequent adherence to learning plans.

Initiate (Performance Improvement Plan) PIP in case of nonperformance.

Continuously mentor and have succession plan for all key roles.

Responsible for forecasting and managing staffing requirements for the portfolio.

Contribution to Org Initiatives:

Adhere to Organization policies and procedures.

Participate in Customer round table discussions/floor visits and share project experience.

Share best practices with the Organization and leverage Organization assets for the benefit of the project.

Adopt and implement organization initiatives like 'Best in Class', Pinnacle, Innovation programs etc.

Adopt and replicate best practices from other engagements in SBU and organization

Apply Process :

1. Read the Above Job Description.

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3. Read the more details in Company website

4. Click Apply

5. Fill the required details

6. Upload your Resume

7. Submit your Application

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