ICICI is hiring for Phone Banking Officer

ICICI is hiring for Phone Banking Officer role. Any graduate can apply to this Job vacancy.

As a Phone Banking Officer, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment need. Phone banking officer is responsible for resolving customer queries over the phone on a day -to-day bases providing efficient service, providing customers with relevant products and service information and cross-selling various banking products to our existing customers over the phone. To do so, it is imperative to develop a thorough understanding of the customer''''s profile, demographics, banking behavior and portfolio.

Job Details :

Company : ICICI BANK 

Role : Phone Banking Officer 

Degree : Any Graduate 

Experience : 0 to 4 Years

Salary : 3 to 7 lakhs per annum

Location : Chennai,Indore,Bhubaneswar,Hyderabad

Roles and Responsibilities :

• Handling and resolving customer complaints/ queries over phone
• Providing customers with relevant product and service information
• Cross selling various banking products to customers over phone

Key Skills :

• Fluency in spoken English & Hindi language
• Open to work in rotational shifts

Competencies :

• Passion (Constantly raises the bar for self & team, has a strong execution bias, takes initiatives even in the face of significant difficulties)
• Customer First (Leverages every customer interaction as an opportunity to make an impact, consistently seeks to understand customer needs, is accessible and responsive)

ICICI Bank''s Phone Banking services help customers avail a host of banking features primarily through the phone channel. The Phone Banking Channel at the Bank is strongly connected to all business groups to design service architecture for enabling the customer journey, and relaying customer feedback to product teams. It also supports international branches and ICICI Direct in their phone banking requirements. It is a 24/7 channel designed to enable the transaction capability of a customer and offer products across the financial spectrum to boost the customer portfolio.

Apply Process :

1. Read the Above Job Description.

2. Find and Click the APPLY NOW button Below

3. Read the more details in Company website

4. Click Apply

5. Fill the required details

6. Upload your Resume

7. Submit your Application

8. keep checking your Email for Further Process.