Trigent is Hiring for Technical Support Role.
Trigent are an award winning software development company in US offering Application Development, BI Consulting, QA Testing, Cloud Services.
Job Details :
Role - Technical Support
Degree - BCA/BSc/BTech
Batch - 2020/2021
Salary - Upto 3.6 LPA
Location - Banglore
Roles and Responsibilities :
Correspond or solve requests and issues raised from Customer regarding Citrix Products by Phone and E-mail. Create web contents for frequently asked questions to improve customer satisfaction. Need skill to search previous examples, gather information, and ability to do decision making .Understanding of virtual products, Windows Server, Linux Products, and Network preferable?
- Structure recreate environment, workaround plan
- Experience in Technical support to Enterprise is preferable
English reading ability is a must since most of the documents are in English
- Will cooperate with Sales' requests and escalation.
- Structure recreate environment, workaround plan
- Experience in Technical support to Enterprise is preferable
English reading ability is a must since most of the documents are in English
- Will cooperate with Sales' requests and escalation.
Desired Candidate Profile :
The criteria for candidates :
B.E / B tech from 2020, 2021
Aggregate of 60%
Knowledge on Microsoft Windows, AWS, Google cloud
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