IBM is Hiring for Associate - Technical Engineer Role. Students who are graduating in 2022 can apply to this role.
IBM is looking for BE/Btech/ME/MTech/B.Sc/M.Sc/BCA/MCA/Diploma students, 2022 Pass outs Only.
Who can Apply :
Degree : BE/Btech/ME/MTech/B.Sc/M.Sc/BCA/MCA/Diploma
Branch : IT specialization Only (Computer Science)
Batch : 2022 Pass outs Only
Package :
CTC : 4.25 Lakhs per Annum
Required Qualifications :
- Fundamentals of IT
- Basic Concepts in Networking, Windows, Linux,Unix and other OS.
- Basic Knowledge of concepts about databases
- Basic Knowledge of Z/Os and Operations Monitoring.
- Fundamentals of SAN, Back-up and Restore Technology.
- Fundamentals of Cloud and Cloud Computing.
Responsibilities:
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to Kyndryl Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
- Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers.
- Providing remote Infrastructure support delivery and performing problem cause analysis.
- Collaborating with fellow support colleagues and other internal organizations to provide superior customer service.
- Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Anticipating customer needs and effectively addressing concerns related to their issue or resolution.
- Providing direct technical assistance to customers via phone, email, and chat
HOW TO APPLY
- Open the Link
- Click Apply Now
- Fill the required Details
- Submit the Application Form.
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